Terms and Conditions

Non refundable rates require 100% pre-payment by the booking time. In case of cancelation, change of date or no show the deposit will not be refunded.

Semiflexible rates are refundable up to 14 days prior to arrival. In less than 14 days the rate becomes non-refundable and 100% of the stay will be charged to the credit card provided. In case of cancelation, change of date or no show the deposit will not be refunded.

Flexible rates apply a free cancellation policy up to 2 days prior the arrival date. Within less than 2 days, first night penalty will be charged. In case of no show or early departure, 100% stay will be charged to the credit card provided.

No Show and Early Departure Policies: In the event of no show or early departure, 100% of the stay will be charged to the credit card and it will be non-refundable

The credit card provided by the time of booking must be presented upon check in time.

The hotel reserves the right to pre-authorize the credit card provided and charge the first night 2 days prior to arrival. If the credit card is not valid, the reservation will be automatically cancelled.

For reservations in Premium Junior Suite or Mercer Suite room categories, the hotel will pre-authorize the amount of the first night to the credit card provided as guarantee. If the credit card is not valid the booking will be automatically cancelled.

CHILDREN AND EXTRA BED POLICIES

Cots and extra beds are under request only on Junior Suite and Suite categories, and subject to availability.

Cots are free of charge for children up to 2 years.

Children up to 5 years can stay free of charge using the existing bed.

Price extra bed in room 75€ per night. The price will be automatically added at the rate and it is included in the final cost of the stay that appears on your booking.

VAT

Room rates include 10% VAT.

CHECK IN AND CHECK OUT

Check-in time is 3pm. Check-out time is 12pm.

PETS

Pets are not allowed in all hotel premises. Only guide dogs are accepted.

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